WeTransfer down or not working, issue acknowledged but no ETA to fix

New updates are being added at the end of this story…….

The original story (published on April 25, 2022) is as follows:

WeTransfer, founded in 2009 in Amsterdam, the Netherlands, is an online file transfer service that allows people from all over the world to easily share files with each other.

In addition to the free service, there is also a premium subscription that offers more storage, an address book, and the ability to password-protect files.

We transfer

The service saw rapid growth in its user base, with sales figures increasing by more than 26%, bringing the total number to $76 million. It was also preparing for an initial public offering with a valuation of around $1 billion.

Having said that, WeTransfer users are now saying that the service is down and not working at the moment. Many say they are having trouble trying to download or upload files.

Apparently some get ‘A low level unhandled error occurred. The application log may have details error every time they try to download any file. Switching browsers and clearing cookies and cache doesn’t help either.

Down detector, a popular service that provides live outage information, also had a couple of reports indicating that WeTransfer is down at the moment.

WeTransfer-down-detector
Click/tap to enlarge image (Source)

Here are some reports (1,two,3,4,5) of WeTransfer users for whom the service is down or not working at the moment.

@WeTransfer Attempting to download a file… “A low level unhandled error has occurred. Application logs may have details.” What happen?
(Font)

@WeTransfer Good morning. I am having difficulty downloading a file with Google Chrome. The message I’m getting says: Error: Server problem. Is this something you could help with? Thank you
(Font)

Fortunately, the WeTransfer developers have commented on the matter and said that they are currently investigating an issue that caused the service to crash. However, they did not share any time frame for when the situation will improve.

We are currently investigating an issue that is affecting our services. We are very sorry for the inconvenience! Please bear with us while we fix this. Keep an eye on our status page: https://wetransfer.statuspage.io, where we’ll update you on any progress. Thank you!
(Font)

We hope that they will find out the root cause of the problem soon and fix it as soon as possible. As always, we’ll be keeping an eye out for more information and will update this space as needed, so be sure to keep an eye on PiunikaWeb.

Update 1 (September 23, 2022)

17:29 (CST): Many users have taken Twitter to report that WeTransfer is currently down or not working for them.

Fortunately, the support team acknowledged the issue and said that they are currently working on it.

We are currently experiencing some technical issues that may be affecting various parts of our service. Our engineers are working to resolve this as soon as possible! You can check for updates through our status page. (Font)

Note: We have more such stories in our dedicated News Feed, so be sure to follow them too.

Featured Image Source: WeTransfer

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