The Wall Street Journal named JetBlue the worst airline in America. Again.


The publication ranks US airlines based on seven metrics.

A JetBlue flight arrives at Salt Lake City International Airport in Salt Lake City in 2019. Rick Bowmer / AP, file

  • JetBlue to add nonstop flights to Vancouver this spring

The Wall Street Journal named JetBlue the worst airline in the US for the second year in a row.

JetBlue, the largest airline at Logan Airport, ranked last in the publication’s Airline Scorecard, an annual ranking of the top nine US airlines. The airline also ranked last in last year’s report.

Delta Air Lines ranked first for the second year in a row.

The report ranks airlines based on the following seven metrics: On-Time Arrivals, Canceled Flights, Extreme Delays, Two-Hour Tarmac Delays, Mishandled Baggage, Unintentional Bumps, and Complaints.

US airlines did not have a very good year, according to the publication, due to staff shortages, bad weather, aggressive scheduling and high demand for travel. The average flight cancellation rate for major US airlines in 2022 was 2.6%, up from 1.8% in 2021 and 2019, according to The Wall Street Journal.

“JetBlue earned the title no airline wants — the worst-performing US airline — because it posted relatively low numbers in almost every category.” The Wall Street Journal wrote.

JetBlue ranked ninth in the categories of extreme delays and two-hour tarmac delays, and eighth in on-time arrivals and canceled flights. The airline’s best category was unintentional crash, where it ranked fourth.

“For more than 20 years, JetBlue has delivered a unique experience that customers love, including free Wi-Fi, the most legroom on the coach, seatback entertainment, friendly crew members and low fares every day,” a JetBlue spokesperson said in an email to Boston. .com. “As a result, JetBlue has consistently been ranked as one of the highest ranked airlines by customers.”

The JetBlue spokesperson added: “He Wall Street Journal the ratings do not reflect how the congested space in which we fly disproportionately affects JetBlue compared to other airlines. The Northeast is by far the most congested airspace in the US, with more air traffic control delays and weather delays than any other region. In 2022, 76% of our operations touched congested airspace compared to 42% for our closest competitor and other competitors ranging from 7% to 32%.”

The airline noted its significantly improved completion factor in the second half of 2022, said it did not cancel a single flight during the Thanksgiving travel period and had one of the highest completion factors during the Christmas and New Year travel periods. New Year.

“In addition, our acquisition of Spirit Airlines will diversify our network out of the congested Northeast, giving us greater operational resilience and greater relevance to customers,” the airline wrote.

Southwest Airlines, which collapsed at the end of the year, ranked third.

“Results come with a big asterisk,” he wrote. The Wall Street Journal. “Baggage handling and complaint data for December 2022 won’t be available for another couple of months and won’t factor into our rankings until next year.”

The Wall Street JournalThe 15th annual airline scorecard used data from aviation data company Anuvu and the US Department of Transportation.

Verify The Wall Street JournalAirline dashboard.