The impact of AI on company culture and how to prepare now

All businesses will be affected by AI and will have AI incorporated into all of their operations. Your company culture will affect how quickly and successfully an organization can adopt AI. And, if done right, AI can improve company culture.

How can AI boost business culture?

An MIT working paper showed that ChatGPT increased productivity, decreased inequality among workers by helping employees with fewer specialized skills, and improved job satisfaction and self-efficacy. It also raised concern and excitement related to the use of AI technologies.

Among MIT respondents who implemented AI and saw improvement in efficiency and decision-making, “75 percent also saw improvements in team morale, collaboration, and collective learning,” he said. “The cultural change resulting from the use of AI transcends the legitimate, but myopic promise that AI will free workers from drudgery.”

AI’s high level of refinement means it can improve the performance of individuals and teams, streamline workflows, and even complete some tasks that allow employees to focus on more meaningful work.

Careers that were once mundane can now be exciting as employees are able to work more efficiently and branch out into other areas they may never have had a chance to explore. As this becomes a reality in an organization, employees can feel empowered to do work that increases business value with creative and innovative solutions.

Recently, Erik Brynjolfsson, an economist at Stanford University, and MIT economists Danielle Li and Lindsey R. Raymond published a working paper, “Generative AI at Work,” showing the effects of AI on a software company. who implemented it to help in its development. customer service responses.

Among their findings was that access to the tool increased employee productivity by an average of 14% and that customers and employees were happier. On the client side, customer ratings of support staff increased and customers were less likely to escalate the request to a supervisor. On the business side, new hire turnover decreased and less-skilled employees with fewer specialized skills saw a jump in performance. This improvement can be attributed, at least in part, to the AI ​​tool that uses successful conversations to create answers for other questions.

“Before, high-skilled workers had a good response, and that just helped them and their clients,” Brynjolfsson told NPR. “Now that good feedback is amplified and used by people across the organization.”

Determining the readiness of your culture for AI

“Enterprise culture affects AI implementations, and AI implementations affect enterprise culture,” said the MIT Sloan Management Review Big Ideas Research Report. However, to reap these benefits, leaders must create a culture that supports the implementation of AI and the changes that come with any new innovation.